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General Provisions on Non-Trading Operations

  1. The present Regulations take into account the measures aimed at countering illicit financial transactions, and define the procedure for the processing and execution of orders of the Client to conduct non-commercial operations by the Company.
  2. In case of non-compliance of certain provisions of these Regulations with the specific provisions of the Trade Agreement and other documents, the provisions of these Regulations shall be of high priority. This fact does not imply the invalidity of the remaining provisions of these documents.
  3. These Regulations is an integral part of any agreement concluded between the Company and the Client.
  4. The Company makes accounting and reflection of non-commercial operations in the Trading Platform.
  5. The Company monitors the trading operations
  6. The Company reserves the right to admit the Client trading operation doubtful on the basis of internal criteria of the Company. With respect to suspicious transactions of the Client, the Company shall be entitled to exercise at its sole discretion.
  7. As part of measures aimed at countering illicit financial transactions, the Company may:
    • investigate suspicious transactions;
    • request from the Client the documents necessary for the investigation of suspicious transactions;
    • suspend the execution of applications on the Client’s non-trading operations as long as the Company takes a decision regarding doubtful non-trading operations.
  8. The Client agrees that in investigating and making decisions regarding doubtful non-trading operations, the Company is guided by the subjective assessment of the situation.
  9. If there are grounds, the Company may refuse to conduct non-commercial operations at the request of the Client and terminate all previous agreements and agreements with the Client. The Client agrees that the refusal of doubtful non-trading operations, and the termination of any relationships with the Client are not the basis for the civil liability of the Company, including violations of signed contracts.
  10. The Company shall have the right to amend these Regulations without prior notice to the Client. The changes take effect from the date of publication of the new edition of the Regulations. Unfinished non-trade operations, at the time of entry into force of the new edition of the Regulations, are regulated according to the current edition of these Regulations.

 

Fund Depositing to the Client’s Trading Account

  1. The Client is entitled to transfer the funds to be credited to his trading accounts in any way provided by the Company.
  2. The Client has the right to pay for any services of the Company by depositing funds in favor of the Company from his accounts.
  3. If the payment system, by which the Client has made the transfer of funds to the Company, is not automated, the Client shall:
    • specify the account number in the payment details, to which the Client intends to transfer funds;
    • notify the Company on making the payment  by e-mail.
  4. If the payment system, by means of which the transfer of funds to the Company was produced, is not automated and the payment details include present trading account number of the Client, the Company shall transfer the funds to a specified trading account regardless of who owns the billing information. Such payment shall be deemed received by the Client, and the withdrawal of funds from this trading account can be done only for personal (personified) billing information of the Client. The Client is obliged to protect the Company from claims of third parties.
  5. The transfer of funds to the accounts of the Company and / or its authorized agent shall comply with and take into account the restrictions imposed by applicable laws and regulations of the jurisdiction where the transfer was produced.
  6. The Client acknowledges and agrees that all fees and other costs related to the implementation and the process of his chosen method of transfer are paid for by the Client.
  7. Any cash in whatever currency, transferred to the Company’s billing information or details of its authorized agents, will be converted into the account currency at the internal rate, pegged to the receiving bank. Conversion when transferring funds between accounts within the company is carried out in a similar way.
  8. The Company is entitled to impose restrictions on the minimum and maximum amounts of transferring funds, differentiated depending on the payment method. For more information and conditions limits change, please contact a payment system directly.
  9. Crediting funds to a trading account shall be made within three (3) business days from the receipt of funds to the Company’s account or its authorized agents’ account.

 

Debiting From the Client’s Trading Account

  1. The Client is entitled to order the withdrawal of all or part of the funds held on his trading account at any time. For this purpose, the Company’s client sends an application  to withdraw funds from a trading account containing the order for  revocation of funds from the trading account or order for transferring  funds to another trading account, subject to the following:
    • an application execution is made by the Company exclusively within the free margin on the client’s trading account at the time of execution of the order. If the Client’s revocable amount (including commission fees and other charges provided for in these Regulations, to make payments) exceeds the size of the free margin on his trading account, the Company shall have the right to reject this order, explaining the reason for rejection;
    • the Client has no right to withdraw funds from his account if there is open interest and / or a pending order;
    • The company carries out a withdrawal from the Client’s accounts only for personalized billing information belonging solely to the Client;
    • In deriving profit from the account, the Company is entitled to refuse the withdrawal by system by means of with depositing/debiting was made, and offer bank transfers instead.
    • Personal payment information shall be confirmed by the Company on the basis of copies of documents provided by the Client;
    • When submitting incorrect recipient’s details, the Client shall clarify details by himself and at his expense;
    • If the Client has not provided sufficient evidence of his payment details affiliation, the Company has the right not to execute the application for withdrawal of funds until the details are confirmed;
    • The Client’s orders to withdraw funds from the trading account shall meet the requirements and take into account the restrictions imposed by applicable laws and regulations of the jurisdiction where the transfer was performed.
  2. If the currency of the application for withdrawal of funds is not the same as the deposit currency or the currency of the payment details, the amount will be converted into the currency of the application for withdrawal of funds at the internal rate, pegged to the receiving bank. Conversion when transferring funds between the Client’s accounts within the company is carried out in a similar way.
  3. The Company reserves the right to impose restrictions on the minimum and maximum amount of funds withdrawal, differentiated depending on the method of withdrawal. These restrictions are published on the Company’s website.
  4. Withdrawal of funds from the trading account shall be made within three (3) business days from date of the receipt of an appropriate application by the Company.
  5. The Company is not responsible for the delay in payments occurred on not on its fault.
  6. When depositing funds to one a payment system and its subsequent withdrawal from another payment system or the same payment system, but in a currency other than the currency of the depositing, and in the absence of trading operations on the Client’s account, the commission fee for the withdrawal will be equal to20%, but at least USD 50.

 

Disputes on Funds Transfer Settlement

  1. In case of a dispute, the Client has the right to submit a claim to the Company or send a request to investigate the transfer. Complaints and inquiries are received within five (5) working days from the date of a dispute.
  2. The Claim shall contain:
    • the Client’s personal information and payment details;
    • the detailed description of the essence of the claim, indicating all details;
    • the actions which, in the opinion of the Client, the Company must take.
  1. The Claim shall not contain:
    • emotional evaluation of a conflict situation;
    • offensive comments related to the Company;
    • profanity.
  1. The Claim shall be sent by the Client to the Department of customer service e-mail.
  2. If the investigation of a dispute causes any expenses, the Company has the right to withdraw them from the Client’s trading account.
  3. For investigation and consideration of the Claim, Company has the right to request additional documents from the Client.

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